Robin Hood Energy announces sale to British Gas

British Gas has purchased the business of Robin Hood Energy. Customers, including residential and commercial customers and those that were served through White Label partners, such as Ebico, have now been moved across to British Gas, unless they opted to transfer to another provider.

Following the sale Robin Hood Energy has ceased trading and entered Administration on 5 January 2021.

Unfortunately, the Robin Hood Energy contact centre is now permanently closed and will not be able to answer calls or emails.

How to pay

Former Robin Hood Energy customers who have not transferred to British Gas can still make payments using the following link:

If you have transferred to British Gas you will need to pay British Gas. Please do not pay Robin Hood Energy.

If you do make payment in error there may be a substantial wait to refund these amounts.

Further information for customers

Following your transfer to British Gas or another provider, you will have been issued with a final statement for the energy you have used up to the date of transfer.

Customers who have transferred to British Gas:

If you have transferred to British Gas your debit or credit amount referenced in your final statement will be transferred and added to your new British Gas account and you will receive a bill from British Gas in due course.

As you are now a British Gas customer, payments will need to be made to British Gas. This will either be through your Direct Debit which will have transferred automatically or by contacting British Gas directly. You will be provided with details on how to pay when your bill is received.

Robin Hood Energy customers that have moved to British Gas need to contact them going forward. British Gas has also created frequently asked questions on their website for Robin Hood Energy customers:

Customers who have transferred to other suppliers:

If you have opted to transfer to another provider your final bill has been produced by the Robin Hood Energy team and been sent to you. If you have received a bill from Robin Hood Energy or its other brands, please make payment using the link above.

If you still have an outstanding balance on your account, you may also be contacted by our Credit Management Contact Specialists, Credit Style, in relation to payment of this amount.

Help and advice

Our Customer Service lines closed on Friday 29 January. If you require assistance after 31 January 2021 please contact British Gas or your new supplier in the first instance.

Customers can also find support and advice on the Ofgem website. Alternatively, if customers need additional support, they can call Citizens Advice on 0808 223 1133 or email them via their webform. Advice will also be shared on Ofgem’s twitter @ofgem and facebook channels.

A limited email service will remain in operation for non-British Gas customers:

Matthew James Cowlishaw and Richard Michael Hawes were appointed Joint Administrators of Robin Hood Energy Limited on 05 January 2021. The affairs, business and property of the Company are managed by the Joint Administrators. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are authorised by the Institute of Chartered Accountants in England and Wales. All licensed Insolvency Practitioners of Deloitte LLP are licensed in the UK.

Ebico update

Ebico as a business has not been sold to British Gas and you can find our full statement by clicking here.